Privacy Policy
Last updated: 9th February 2026
EA-RS Solutions Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us, including through our website, communications, and services.
1. Who We Are
EA-RS Solutions Ltd
4 Swanbridge Industrial Park,
Black Croft Road,
Witham, Essex,
United Kingdom,
CM8 3YN
Email: info@ea-rs.com
Telephone: 0800 781 4494
We are the data controller for the purposes of UK data protection law.
2. Data Protection Principles
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). This means personal data is:
• Processed lawfully, fairly and transparently
• Collected for specified, explicit and legitimate purposes
• Adequate, relevant and limited to what is necessary
• Accurate and kept up to date
• Kept only for as long as necessary
• Processed securely
• Handled in accordance with your legal rights
3. What Information We Collect
We may collect and process the following types of personal information:
• Name, company name and job title
• Contact details such as email address, telephone number and postal address
• Information you provide via contact forms, enquiries or correspondence
• Marketing preferences
• Technical data such as IP address, browser type and usage data (via cookies – see Cookie Policy)
4. How We Use Your Information
We use your personal data to:
• Respond to enquiries and provide our services
• Manage customer relationships
• Improve our website, services and customer experience
• Send relevant communications where permitted
• Comply with legal and regulatory obligations
We will only process your data where we have a lawful basis to do so, including performance of a contract, legitimate interests, legal obligations, or your consent.
5. Marketing Communications
If you are an existing customer, we may contact you with information about our services where permitted by law.
Where consent is required, we will ask for it clearly and you may withdraw it at any time.
All marketing communications include an unsubscribe option.
We do not sell or rent your personal data to third parties.
6. Disclosure of Information
We may share your information where required by law, or with trusted service providers who process data on our behalf under appropriate contractual safeguards.
We may also disclose information to prevent fraud, protect our rights, or address unlawful or disruptive behaviour, including cooperating with relevant authorities where necessary.
7. Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
9. Your Rights
You have rights under data protection law, including the right to:
• Access your personal data
• Request correction or erasure
• Restrict or object to processing
• Withdraw consent where applicable
• Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@ea-rs.com
Telephone: 0800 999 8866
Post: EA-RS Solutions Ltd, 4 Swanbridge Industrial Park, Black Croft Road, Witham, Essex, United Kingdom, CM8 3YN
