London South Bank University

Restoring control, compliance and confidence in fire life safety across a major university estate.

1. The Challenge

London South Bank University (LSBU) is the most diverse and
cosmopolitan university in London, with a significant student, staff,
and visitor population catered to across multiple sites. Thousands of
people move through the campuses every day, making the Fire Life
Safety systems across the university paramount in guaranteeing their
safety and compliance.

During 2024, Mitie was requested to mobilise the Fire Life Safety
contract for the LSBU estate at very short notice. This urgent start
placed significant pressure to service systems, work under
management outstanding, and risk reduced very quickly without
disrupting university activity.

The main challenge was clear: LSBU needed a partner able to respond
quickly, take ownership, and restore trust in the performance of its
Fire Life Safety servicing.

2. Our Solution

EA-RS has filled this gap by ensuring the correct people and processes
were in place from day one. This included:

Engineer support reserved for the LSBU estate.
An account manager assigned to support them, backed up by an
expert administration team to allow open communication and
governance.
Regular communication via weekly Teams meetings and site visits
to review performance, address issues at the earliest opportunity,
and align with priorities for LSBU and Mitie.

This technical ability and pro-active account handling together
allowed LSBU to reclaim control of its servicing schedule.

EA-RS’s approach was structured, transparent, and responsive. The
mobilisation plan included:

A full review of overdue servicing, with immediate scheduling of
works to bring systems back to compliance.
A collaborative reporting structure, ensuring Mitie and LSBU
stakeholders had clear visibility of progress.
Introduction of cost-saving measures, including reducing reliance
on expensive fire watches.
Early discussions around future innovation, including the potential
deployment of self-testing devices through Honeywell’s CLSS
platform to further strengthen resilience and efficiency.

3. Results

Outcomes have been positive across all areas:

Overdue servicing reduced – all assets brought back into
compliance, with ongoing servicing now up to date.
Improved performance – Mitie and LSBU both saw a step change
in delivery quality, with individual recognition for Account Director
Ellen Moniz and LSBU’s Antonio Erbetta.
Savings achieved – LSBU avoided lower costs for fire watches,
freeing up money for other important priorities.
Innovation platform – the contract is now in place to adopt smart
technology such as self-testing devices, which will drive even
greater levels of efficiency and confidence forward.

By rapid response, expert knowledge, and open communication, EA-RS restored LSBU to control of its Fire Life Safety servicing when it
needed it most. The partnership not only has resolved immediate
compliance concerns but also facilitated measurable cost savings and laid the groundwork for future innovation.

This project reflects EA-RS values: personable in our approach, reliable
in our delivery, educational in our guidance, confident in our expertise,
compassionate in understanding client pressures, and always
professional in execution.

What Our Clients Say

We believe in being judged by our results – here are just some of the things our clients say about working with us. From fire safety and security to electrical and data solutions, our trusted services help UK businesses stay protected, connected, and compliant.

EA-RS are an excellent contractor with a very good level of service delivery, and always work well under pressure, especially when tight deadlines need to be met. I wouldn’t hesitate in employing them for any future contracts.

Contracts Manager

EA-RS worked very closely with my team throughout, always striving to exceed expectations, with consistently high levels of workmanship and fire stopping throughout, with a high volume of projects being managed simultaneously and efficiently.

Contracts Manager

EA-RS have a depth of expertise from a technical point of view. They provide detailed support in relation to Health Technical Memorandum (HTM) compliance. The other companies we’ve used before don’t have the same level of expertise.

Estates Manager

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London South Bank University

1. The Challenge

2. Our Solution

3. Results

What Our Clients Say

Contracts Manager

Contracts Manager

Estates Manager

View Our Latest Resources

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